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Terms & Conditions

§ 1. Definitions

• Portal — this website, through which we provide our services for the Swiss e-vignette.
• Services — our paid intermediary and technical support services: a simplified, multilingual registration interface; data verification before submission; submission of your registration to BAZG's official system on your behalf; forwarding BAZG's confirmation to you; and customer support.
• Government Fee — the official Swiss e-vignette fee set by BAZG (currently CHF 40 for the annual vignette, all vehicle and trailer types up to 3.5t), paid in your name with no markup by us.
• Processing Fee — our own remuneration for the Services, shown separately from the Government Fee before payment. It is not a markup on the Government Fee and does not form part of the official toll charge.
• Agreement — the agreement for the provision of Services concluded between us and you through the Portal.
• User / Consumer — a natural person who places an order through the Portal; a Consumer is a User acting outside their trade, business, or profession.
• Digital Vignette — the electronic registration of a vehicle's licence plate in BAZG's official toll system, granting the right to use Swiss motorways and expressways for the vignette's validity period.
• Price — the total amount payable, comprising the Government Fee and the Processing Fee, both shown separately at checkout before payment.

§ 2. Nature of Services and Conclusion of the Agreement

1. We provide paid intermediary and technical services to help you complete registration of a Swiss e-vignette in BAZG's official system. We do not sell or resell digital vignettes — the vignette is acquired directly from BAZG by you; we act on your authorisation to complete the registration on your behalf.
2. By placing an order, you grant us a power of attorney to act in your name for the purpose of registering the digital vignette with BAZG, including submitting the application, paying the Government Fee, collecting confirmation, and — where BAZG's rules permit — requesting amendments or cancellations. This power of attorney is granted electronically by completing the order form, ticking the mandatory consent checkboxes, and making payment.
3. The Swiss e-vignette is issued by BAZG only as an annual product. Its validity starts on the date you pay (or the start date you select) and always ends on 31 January of the year after next — the same fixed end date for every vignette. In practice this means your actual validity period is never longer than 14 months (only if you buy right on 1 December) and gets shorter the later in that window you buy — it is not a flat 14-month term counted from your purchase date. There is no daily, weekly, or monthly option for Switzerland.
4. You enter into the Agreement by completing the order form and paying the total price via Stripe. Payment is considered made once the transfer is confirmed. We send you a confirmation of the Agreement and its terms by e-mail on conclusion.
5. You must provide complete, accurate, current, and error-free data, in particular the licence plate number and country of registration. You remain responsible for the accuracy of this data; incorrect data may result in an invalid or ineffective registration.
6. Once BAZG confirms your vehicle's registration, we forward that confirmation to you by e-mail. It constitutes official proof of a valid vignette.
7. In matters not covered by these Terms, BAZG's own rules govern the validity, use, and rights associated with the digital vignette; in the event of any conflict on such matters, BAZG's rules prevail.
8. Users who are not consumers are not entitled to withdraw from the Agreement.

§ 3. Right of Withdrawal and Refund Policy

Withdrawal and refunds are governed by our dedicated Refund & Withdrawal Policy, which forms part of these Terms. In short: the 14-day right of withdrawal applies only to our Processing Fee, and is lost once we have fully performed the service with your prior, informed consent. The Government Fee is refundable only under BAZG's own rules, and generally not at all once the vignette's validity has started.

§ 4. Our Liability

1. We are responsible for the operation of the Portal and for the proper performance of the Services we provide.
2. We are not liable for: consequences of you providing incorrect, outdated, or incomplete data (in particular an incorrect licence plate number); damages from disruptions or unavailability of BAZG's own systems caused by factors beyond our control; consequences of decisions, rules, or system changes introduced by BAZG; or delays attributable to BAZG's systems.
3. We are liable for the lack of conformity of our Services with the Agreement, existing at the time of delivery and apparent within two years of that time, in accordance with the Polish Civil Code and the Act of 18 July 2002 on the provision of electronic services.
4. Where we have fully performed the Service with your explicit prior consent to immediate performance, and you have acknowledged the resulting loss of the right of withdrawal, any payment dispute or chargeback you initiate shall be considered unfounded; we reserve the right to submit evidence of performance (including your consent log, BAZG's confirmation, and the order record) to your bank or payment provider, and to pursue recovery of any resulting costs.

§ 5. Personal Data

How we process your personal data is described in full in our Privacy Policy, which forms part of these Terms.

§ 6. Cookies

Our use of cookies is described in our Cookie Policy.

§ 7. Invoices

1. At your request, we issue an invoice for the Services provided and send it to the e-mail address you provided.
2. You consent to us issuing electronic invoices pursuant to Art. 106n(1) of the Polish Act of 11 March 2004 on Value Added Tax.

§ 8. Complaints

1. You may submit complaints regarding our Services by e-mail to support@vignetteexpress.com.
2. We will consider your complaint within 14 days of receipt (30 days for non-consumer Users) and respond to the contact address you provided.

§ 9. Changes to These Terms

We may amend these Terms where required by changes in applicable law, to introduce new services, to limit the scope of existing services, or to improve the operation or security of the Portal. Updated Terms are published on the Portal and, where possible, notified by e-mail, taking effect no earlier than 14 days from publication unless a shorter notice period is required by law.

§ 10. Final Provisions

1. All relations arising from the Agreement are governed by Polish law. The Service is performed from our registered office in Katowice, Poland; the fact that the vignette concerns Swiss roads does not mean the Service is performed in Switzerland.
2. For disputes with consumers habitually resident in the EU, jurisdiction is determined under Regulation (EU) No 1215/2012 (Brussels I bis); you may bring proceedings before the courts of Poland or of your own country of habitual residence. The choice of Polish law does not deprive you of protections under the mandatory law of your own country, per Article 6 of Regulation (EC) No 593/2008 (Rome I).
3. EU consumer disputes about online services may also be resolved through the European Commission's ODR platform.
4. In matters not covered by these Terms, the Polish Act of 30 May 2014 on consumer rights, the Act of 18 July 2002 on the provision of electronic services, and the Civil Code of 23 April 1964 apply.